Guitar Center

★ 1 · Alfonso Lee

Extremely frustrating experience. I ordered this item only because I needed it the same day and confirmed that with an employee before purchasing. An hour later, I get an email saying it’s being shipped and won’t arrive for four days. I tried to exchange it for something they actually had in-house and even offered to pay the difference, but they refused. No flexibility, no accountability, and no effort to fix their mistake. Being told one thing before purchase and then getting the opposite after payment is unacceptable. This wasted my time and caused unnecessary stress. I won’t be doing business here again. Update: The owner responded quickly and asked me to email their team, which I did the same day. It has now been over two weeks with no follow-up or response. My order was clearly confi

4 months ago

★ 1 · Danielle Reyes

I’m writing this review to corroborate the experience described in the review posted by dgsanch, because I was physically present and involved throughout this entire situation. I was with my friend during the purchase of a PDP Kraken piccolo snare from this Guitar Center location. The drum was sold out of the box and already showed visible issues. Shortly after purchase, the snare wires failed under normal use. There was no misuse or abnormal handling — the product was clearly compromised from the start. I personally witnessed his attempts to return the drum within the stated 45-day satisfaction guarantee. He had receipts, photos, and documentation showing the condition of the item and the timeline. Despite this, the store refused the return and labeled it “user error,” even though the d

3 months ago

★ 1 · Dominick

I am beyond frustrated with this store. I purchased a PDP Kraken piccolo snare using a gift card issued by Guitar Center as reimbursement after they held $835 of my funds for six months. The drum was sold out-of-box with dents on the head, and the snare wires broke almost immediately under normal use. I attempted to return the drum within the 45-day satisfaction guarantee window, and the store, including the regional manager, refused my refund, claiming “user error” despite the drum being defective at sale. I have all evidence, including photos and receipts, proving the product was compromised and that I am fully within the corporate return policy. Guitar Center’s corporate office keeps deferring responsibility to the store, refusing to enforce their own written policy. Their so-called “

3 months ago